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Cancellation Charges

A Full Deposit Refund will be issued on all reservations cancelled by 2pm the day prior to the arrival date. No refunds will be issued for cancellations received after that time.

Having arrived at the hotel, should you wish to cut short your stay, full accommodation charges will apply

Any persons who do not cancel and do not turn up for their stay will result in a full accommodation charge.

Arrival/Departure

We regret that rooms are not normally available until after 3.00pm on the day of arrival.

Guests are most welcome to arrive at the hotel before hand, check in and use the facilities.

Rooms must be vacated by 11.00am on the day of departure, however, as above; guests are most welcome to use the hotel's facilities after departure

The hotel has a large car park for which there is no charge. You are welcome to pull up at the front door to unload, but then we respectfully request that you find a parking space in the main car park. If you are a disabled badge holder and wish to reserve a space, please contact us prior to your stay.

Accounts are to be settled fully on departure. All major credit and debit cards are accepted. Cheques accepted with banker's cheque guarantee card. If you wish your account to be sent on, please advice prior to your stay in order for credit facilities to be arranged. The management reserve the right to refuse credit to any guest. Should any additional charges arise after settling your bill i.e. Bar charges the account will be charged to card securing the booking and will be sent to your address.

Accounts are to be settled every 7days

Pool Safety

Lone Swimmers- Please advise health club reception if you are going to be swimming alone and approximately how long you will be.

Children under 8 years- Must be accompanied in the water by an adult.

Children between 8 and 15 years- Must be supervised by an adult either on the poolside or in the water.

We have a ratio of one adult to two children in the pool, this must be adhered to at all times

Other rules apply when using either of the swimming pools. For your safety, please read the literature provided at the hotel and observed the signs around the pool areas.

Other Information

Respectable dress is required throughout the hotel at all times.

In conjunction with a new menu and style of service, on arrival, guests will be required to book a time to dine in the restaurant. This is to maximise the comfort and quality of service we provide. The restaurant management respectfully request that booking times are kept to, however, should you wish to change your booking time at any point throughout your stay, the restaurant manager will be pleased to discuss this with you.

Pets: We do not allow pets.

Guests must be aware that we cannot guarantee specific room numbers, however we will keep your requirements as agreed.

Please note we are a busy function hotel so there may be times when there is slight noise in rooms, we will endeavour to try and make your stay as comfortable as possible, please ask when booking if you require a quiet room.

How to Find Us

From the M5 Motorway, leave at Junction 27 and take the A361 towards Barnstaple.

From Barnstaple, continue straight along the A361 towards Braunton.

We are located half a mile from the town centre on Braunton road.

On the left hand side next to let's go superbowl.

Data Protection

All guest's details will be kept on file for legal reasons.

Guest's addresses will not be used for mailing purposes unless otherwise requested.

Address information will not be passed onto any other organisation but may be used by The Barnstaple Hotel or Brend Hotels Ltd. for marketing analysis purposes.

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